Effective Date: 1 January 2026
1. The Logistics of Pet Enrichment Delivering a premium, non-toxic dog puzzle requires careful logistical planning to ensure the product arrives pristine and ready for your pet to enjoy. The Dr. Catch Global Shipping Policy is a specialized operational framework designed to handle the secure, flawless transit of our interactive toys from our manufacturing hubs directly to your residential doorstep or your veterinary clinic’s distribution center. We partner exclusively with elite couriers who understand the importance of rapid and safe delivery.
2. Retail Dispatch and Transit Velocity Once your individual retail transaction is cryptographically verified through our payment gateways, our fulfillment technicians are instantly mobilized. Your puzzles are structurally secured, packed in our beautiful, protective retail packaging, and handed over to our premium parcel couriers within a highly efficient 24 to 48 business hour window. Depending on your exact geographical location, standard domestic retail deliveries generally conclude their transit within 3 to 7 business days. Real-time GPS tracking telemetry is automatically routed to your provided email address.
3. Commercial B2B Clinic Logistics The logistical choreography for our commercial wholesale orders is inherently more complex. Processing high-volume freight that meets our $599 MOQ requires rigorous pre-shipment Quality Assurance (QA). Our warehouse team must securely pack bulk cartons, apply protective wrapping, and coordinate with specialized commercial freight carriers. Consequently, all B2B wholesale orders mandate a mandatory operational preparation phase of 3 to 5 business days prior to dispatch, ensuring every unit meets our veterinary-grade standards before leaving the facility.
4. International Export and Sovereign Borders Dr. Catch proudly exports our premium canine intelligence toys to pet parents and clinics across the globe. However, international shipments are subjected to highly variable sovereign border inspections and complex customs clearance protocols. Because of this, international transit times span a wider spectrum, typically ranging from 10 to 25 business days. We meticulously prepare all necessary export documentation to prevent delays, but we cannot dictate the processing speed of foreign customs agencies.
5. Tariffs, Duties, and Damaged Freight Protocol Please be explicitly aware that Dr. Catch’s pricing structures and shipping fees strictly exclude localized import tariffs, Value Added Taxes (VAT), or international customs duties. These charges remain the exclusive financial liability of the receiving pet parent or importing clinic. Furthermore, upon delivery, it is the absolute responsibility of the receiver to inspect the exterior packaging. If there is visible, severe damage to the carton, you must contact our support desk within 48 hours to trigger our transit insurance protocols and secure a rapid replacement.
